The Crowd Work Accessibility Problem
Saiganesh Swaminathan, Kotaro Hara, Jeffrey P. Bigham
Crowd work is an increasingly prevalent and important kind of work. Because of its ﬂexible nature, crowd work may oﬀer beneﬁts for people with disabilities. Unfortunately, people with disabilities currently lack access to much of this work because the tasks that are posted are often inaccessible. In this paper, we ﬁrst characterize the accessibility of the tasks posted to a popular crowd marketplace, Amazon Mechanical Turk, by performing manual and automatic checks on 120 tasks from several common types. We then outline research directions that could have positive impact on this problem. Given ongoing and upcoming changes to the world economy and technological progress, we believe it is important to ﬁnd a way to make sure people with disabilities are able to equally participate in this kind of work.